Frequently Asked Questions
What forms of payment are accepted online?
GARDE currently accepts Visa, Master Card, Discover and American Express.
Are credit card transactions secure?
Yes. All credit card information sent to gardeshop.com is SSL secure and encrypted for complete security. Once you begin your checkout process everything will go through our secure server.
What if the item on the site is noted as being on backorder?
From time to time, we may just be out of items that we regularly stock. If this is the case, you will see this notation on the individual product page you are trying to purchase. Most of these items will ship to you within 2-6 weeks of placing your order. If we receive an order from you on a backorder item, we will respond to your order within 48 hours with an estimated arrival date.
Do you send a confirmation e-mail?
Yes. Once your order has been placed you will receive confirmation of your order by e-mail. Additionally, a separate email with tracking info for your shipment will be sent once your merchandise has been boxed and shipped.
What is your return policy?
Returns are accepted within 14 days of receipt of your order for store credit or exchange only. All returns must be approved by GARDE. Items must be returned in original and unused condition. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 14 days from receipt of order at your shipping address.
All custom, special orders, sales orders or orders noted as final sale are non-refundable.
To make a return for store credit or an exchange, you will need a Return Merchandise Authorization number. Please email us at firstname.lastname@example.org and include your order number and a list of the item(s) you are returning in the body of the message. We’ll then reply back with your RMA #, which you’ll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.
Please ship via insured, certified US mail or UPS to: GARDE RMA# xxx 7410 Beverly Boulevard Los Angeles, CA 90036 323-424-4667
Upon receipt of the shipment, gardeshop.com will contact you by email to confirm your store credit or exchange. Please reference your RMA number when calling or emailing to check on the status of your return. Internet returns may also be made in person to GARDE within 14 days of shipping order date only during our normal business hours of 11-6pm. We will issue you a store credit or you may exchange your item for something new.
Can I cancel an order that I placed online?
Yes. There is a 24 hour period from the time that the original order was placed in which you may cancel your order. Please email us at email@example.com or call us at 323-424-4667 if you need to cancel an order placed online.
Do you have a faster shipping service available?
Yes, your order can be shipped via expedited service, however there is an additional surcharge for this service. Please contact GARDE for a quote on expedited shipping to approve before finalizing your order.
Does GARDE provide gift wrapping?
Yes, please specify that you would like gift wrap at the time you place your order. There is a box for special instructions provided.
What are your shipping and handling charges?
Shipping charges are provided at a flat rate of $10.00 per order.
Can I have my online order sent to a different location other than my billing address?
Yes, If you provide us with an alternate shipping address in the US.
Can orders be shipped outside the U.S.?
GARDE does not ship outside of the US for orders taken online. Please call us for details at 323-424-4667 or email us at firstname.lastname@example.org if you are an overseas customer and would like us to ship our products to you. We will calculate shipping at the time of your order and provide you with a shipping quote prior to completing your transaction.
How is sales tax calculated on orders?
We collect sales tax on all orders shipped to addresses in California. Residents in other states are responsible for complying with local state tax laws.
Can I purchase a gift card?
Yes. Gift cards are currently not available on the website, but call us and we’ll ship one out right away!
How do I redeem a gift card?
A gift card is just like cash and may only be redeemed in the store. It has no expiration date
Why do we collect some personal information?
GARDE collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, at your option, your personal information can be used to keep you up to date on the latest product announcements, special offers, and other information we think you’d like to hear about. Our email system provides a convenient, one-click opt-out should you choose to not receive announcements from GARDE.
How do we collect personal information?
How do we protect your personal information?
GARDE safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. GARDE uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from GARDE, you must use an SSL-enabled browser. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
What if I have another question?
We have done our best to answer most questions. If there is anything else you would like help with please contact us at email@example.com or you can call us at 323-424-4667 during store hours.